The Institute of Banking Personnel Selection (IBPS) has released the official notification for the Common Recruitment Process (CRP CSA-XVI) for the recruitment of Customer Service Associates (CSA) in participating Public Sector Banks for the vacancies of 2027-28. Interested and eligible candidates can apply online from 01 August 2026 to 21 August 2026. Candidates are advised to read the complete notification before applying for these CSA posts. For complete details regarding the exact number of state-wise total posts (approximately 14,000+ indicative vacancies), eligibility, age limit, and the application process, please refer to the detailed notification on the rojgar khabar website.
Institute of Banking Personnel Selection (IBPS) CSA Recruitment 2026 Details
Important Dates
| Event | Date |
|---|---|
| Online Registration Begin | 01.08.2026 |
| Last Date for Apply Online | 21.08.2026 |
| Payment of Application Fees (Online) | 01.08.2026 to 21.08.2026 |
| Edit Window for Candidates to Modify Application | For 2 days after closure of Registration (will be notified on Official IBPS website) |
| Conduct of Pre-Examination Training (PET) | September, 2026 |
| Download of call letters for Online examination – Preliminary | September, 2026 |
| Online Examination – Preliminary | October, 2026 |
| Result of Online examination – Preliminary | November, 2026 |
| Download of Call letter for Online examination – Main | November, 2026 |
| Online Examination – Main | December, 2026 |
| Provisional Allotment | March, 2027 |
Disclaimer: Candidates are advised to confirm from the IBPS official website.
Application Fee
| Category | Fee |
|---|---|
| General / OBC / EWS | ₹ 850/- (inclusive of GST) |
| SC / ST / PwBD / ESM / DESM | ₹ 175/- (inclusive of GST) |
| Payment Mode | Payment can be made by using Debit Cards (RuPay/Visa/MasterCard/Maestro), Credit Cards, Internet Banking, IMPS, Cash Cards/Mobile Wallets/ UPI. Bank Transaction charges will have to be borne by the candidate. |
IBPS CSA Recruitment 2026: Age Limit as on 01.08.2026
- Minimum Age: 20 Years.
- Maximum Age: 28 Years. (A candidate must have been born not earlier than 02.08.1998 and not later than 01.08.2006)
- Age Relaxation Extra as per IBPS CRP CSA-XVI Rules. (SC/ST: 5 years, OBC (Non-Creamy Layer): 3 years, PwBD: 10 years).
IBPS CSA Vacancy Details 2026 : Total 14,000+ (Approx. Indicative) Posts
The total vacancies are indicative and anticipated as communicated by the Participating Banks for the financial year 2027-28. Provisional allotment will be made based on the actual vacancies reported. Please refer to the official notification Annexure-I for a detailed State/UT and Category-wise breakdown.
Post Name and Eligibility Criteria
| Post Name | Eligibility Criteria (As on 21.08.2026) |
|---|---|
| Customer Service Associate (CSA) | * Educational Qualification: A Degree (Graduation) in any discipline from a University recognised by the Govt. of India or any equivalent qualification recognized as such by the Central Government. The candidate must possess a valid Mark-sheet / Degree Certificate on the day they register. * Local Language Proficiency: The candidates applying for vacancies of a particular State/UT should be proficient (reading, writing, speaking and understanding) in the specified / opted local language of that State/UT. * Computer Literacy: Operating and working knowledge in computer systems is mandatory i.e. candidates should have Certificate/Diploma/Degree in computer operations/Language/should have studied Computer / Information Technology as one of the subjects in the High School/College/Institute. * Ex-Servicemen specific qualifications apply. |
Mode of Selection Process
- Phase I: Online Preliminary Examination: Objective Tests for 100 marks. Candidates have to qualify in each of the three tests to be shortlisted for the Main Exam.
- Phase II: Online Main Examination: Objective Tests for 200 marks. Marks obtained in the Online Main Examination only will be considered for final merit listing.
- Local Language Proficiency Test (LLPT): A test for knowledge of the specified/opted local language will be conducted after qualifying the Online Main examination/ Provisional Allotment but before joining the Bank (qualifying in nature). Candidates producing a 10th standard mark sheet showing study of the local language are exempt.
- Document Verification & Identity Verification: Including Biometric Verification.
- Provisional Allotment: Based on merit-cum-preference and actual vacancies.
IBPS CSA Exam Pattern & Syllabus 2026
Preliminary Examination (Objective Test)
| Name of Tests | No. of Questions | Maximum Marks | Time allotted for each test |
|---|---|---|---|
| English Language | 30 | 30 | 20 minutes |
| Numerical Ability | 35 | 35 | 20 minutes |
| Reasoning Ability | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
Main Examination (Objective Test)
| Name of Tests | No. of Questions | Maximum Marks | Time allotted for each test |
|---|---|---|---|
| General/ Financial Awareness | 50 | 50 | 35 minutes |
| General English | 40 | 40 | 35 minutes |
| Reasoning Ability | 50 | 60 | 45 minutes |
| Quantitative Aptitude | 50 | 50 | 45 minutes |
| Total | 190 | 200 | 160 minutes |
| (Note: There is a penalty of 0.25 marks for every wrong answer in both exams.) |
How To Apply Online for IBPS CSA Recruitment 2026
Interested candidates who wish to apply for the IBPS Customer Service Associate (CSA) post can submit their application online before 21 August 2026. Use the click here link provided below under important link section to apply directly.
- Visit the official IBPS website (www.ibps.in).
- Click on the Home Page link “CRP CSA” and then “CLICK HERE TO APPLY ONLINE FOR CRP- Customer Service Associates (CRP-CSA-XVI)”.
- Click on “CLICK HERE FOR NEW REGISTRATION” to register by entering basic information. Note down the Provisional Registration Number and Password.
- Upload scanned images of your Photograph, Signature, Left Thumb Impression, and a Hand-written declaration as per the specified guidelines (Annexure IV of the notification).
- Fill in the detailed application form carefully. Ensure details like ‘Name’, ‘Email ID’, ‘Mobile Number’, ‘State/UT’ are correct as they cannot be edited later.
- Indicate the state for which you opt for provisional allotment.
- Pay the application fee online using Debit Cards, Credit Cards, Internet Banking, IMPS, Cash Cards/Mobile Wallets, or UPI.
- After successful payment, submit the final application and take a printout of the system-generated e-receipt and application form for future reference.
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Important Links
| Important Links | Direct Links |
|---|---|
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| Download Notification PDF | Click Here |
| Official Website | IBPS Official Site |
Important Questions about IBPS CSA Recruitment (FAQ)
Q1: What is the last date to apply for IBPS CSA Recruitment 2026?
A: The last date to submit the online application and pay the application fee is 21 August 2026.
Q2: What is the age limit to apply for the IBPS CSA post?
A: Candidates must be between 20 and 28 years of age as of 01 August 2026. Age relaxations apply for reserved categories.
Q3: What is the educational qualification required for the CSA post?
A: A candidate must hold a Graduation Degree in any discipline from a recognized University. Additionally, proficiency in the local language of the applied State/UT and computer literacy are mandatory.
Q4: Can I apply for vacancies in multiple states?
A: No, since recruitment in the clerical cadre in Public Sector Banks is done on a State/UT-wise basis, candidates can apply for vacancies in any one State/ UT only.
Q5: Is there negative marking in the IBPS CSA Examination?
A: Yes, there is a penalty for wrong answers marked in the Objective Tests for both the Preliminary and Main examinations. For each wrong answer, 0.25 (one-fourth) of the marks assigned to that question will be deducted.
